Refund Policy

Last Updated: [01-01-2025]

At PrimeAura, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return policy as outlined below.

1. Return Policy

• Return Window: You can return items within 30 days of receiving your order.
• Condition: The product must be unused, in its original packaging, and in resaleable condition.
• Return Shipping: The customer is responsible for return shipping costs.
• Restocking Fee: No restocking fee will be applied.
• Final Sale Items: No final sale items—all eligible products can be returned.

2. Refund Process

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed within 5-7 business days to your original payment method.
• If rejected, we will return the item at your expense.

3. Exchanges

• If you receive a defective or incorrect product, please contact us at [support@primeaurashop.com] within 7 days of receiving your order. We will provide a replacement at no additional cost.

4. Late or Missing Refunds

• If you haven’t received your refund yet, check your bank statement first.
• Then, contact your credit card provider as it may take time for the refund to be processed.
• If you still haven’t received your refund, contact us at [support@primeaurashop.com].

5. Contact Us

For any return or refund inquiries, feel free to reach out to our customer support team at [support@primeaurashop.com] or [+971 50 68 60 670].