Terms of Service
Terms of Service
Return Policy
Overview
At PrimeAura, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied, we offer a return policy to accommodate your needs.
Return Eligibility
- Returns are accepted within 30 days from the date of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Final sale items are not eligible for returns.
- No restocking fees will be applied.
Return Process
- To initiate a return, contact our customer support team at support@primeaurashop.com with your order details.
- Once your return request is approved, you will receive instructions on where to send your item.
- After we receive and inspect the returned item, a refund will be processed to your original payment method. Processing times may vary.
Refunds & Exchanges
- Refunds will be issued to the original payment method within 5-7 business days after approval.
- If you receive a defective or damaged product, we will provide a replacement or full refund at no extra cost.
- Exchanges are allowed for the same product or an item of equal value.
For any further questions or assistance, please contact us at support@primeaurashop.com.